Central 1 Credit Union – Get Your Share


Prototyping, User Research, Wireframes




Project Summary

I worked on improving the backend dashboard for the Customer Support Representatives of Central1 Credit Union.

I first conducted user interviews with the CSRs to identify problem areas of the existing backend dashboard. Test cases were created based on initial client feedback.

I made recommendations based on my findings, then proceeded to create an interactive prototype in Axure RP to illustrate the recommended dashboard.

Tools Used

Axure RP, OmniGraffle, Jira, Google Docs, Camcorder, Voice recorder, Phone

Applied UX Methodologies

User research (interviews), Stakeholder interviews, Userflow, Wireframes, Prototyping